Our Locations

AEI International Bhd (KL Sales Office)
D-9-07, Capital 4, Oasis Square
2A, Jalan PJU 1A/7A, Oasis Damansara
47301 Petaling Jaya, Selangor, Malaysia

Tel  : 03 – 7610 0733
Fax : 03 – 7610 0732
Email : sales@aei.com.my 

AEI International Bhd (Penang Sales Office)
36 Jalan Sungai Tiram 7, 
11900 BayanLepas, Penang. Malaysia

Tel  : 04 – 638 6793
Fax : 04 – 637 4393
Email : sales@aei.com.my 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

An e-mail confirmation will be sent once payment has been received. Once the order has been confirmed, the item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your order. In the event that you opt to cancel the order after delivery, you agree that the associated delivery charges will be deducted from your payment before making any refund by us.

Which payment methods are accepted in the Online Shop?

Standard and Express Delivery for all orders will be shipped using selected appointed Courier Agency.

How long will delivery take?

For most cases, orders placed before 12.00pm Monday to Friday using our express shipping method will be processed within 1-2 business day.

Orders placed using our standard shipping will be processed within 3-7 business days.

Please allow extra time for your order to be processed during public holidays and busy periods.

If you do not receive a tracking confirmation within 3-4 business days from the day you completed your payment, please kindly contact our customer service representatives for more information.

How secure is shopping in the Online Shop? Is my data protected?

A tracking number is provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in either the websites.

What exactly happens after ordering?

Our ability to ship your order to you is only as good as the information that you provide us. Whether you are ordering products for yourself or others, you must ensure that you provide us with an accurate address. We cannot be held responsible for delivery failures if you don’t give us the correct address or if it is an address that we can’t perform delivery to. If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that were associated with that shipment.

Do I receive an invoice for my order?

Once your order has been dispatched, a shipping confirmation e-mail will be sent. Please keep this e-mail as a reference as it will also include your order tracking number, carrier and instructions on how to track your package.

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